Human v Automated complaint management.

During my six years working with Polonious to help organisations comply with internal and external rules in the management of complaints the debate continues. Should the initial complaint be triaged by a human or lodged by the complainant via a web form? The short...

A Word From Our Sponsors – Polonious World 2017

Steve Hebble Manager Asia Pacific said “Polonious World 2017 was a great success for Polonious and Visual Analysis. The Visual Analysis stand generated a lot of interest from the 100 delegates.” When asked if Polonious World had been worthwhile Verifact...

“House Full” Five days until Polonious World 2017

It is five days out from the inaugural Polonious World 2017 and the excitement is palpable. International speakers and attendees are getting ready to make the trek “down under”, some for the first time. 15 hours doesn’t seem long from North America...

Visual Analysis GOLD Sponsor Polonious World 2017

Stuart Guthrie Co-CEO of Polonious today announced Visual Analysis (VA) would be sponsoring the inaugural Polonious World 2017. Stuart said “The technical teams at VA and Polonious have been working very closely on building an easy-to-use i2 plugin that...
Verifact Sponsor Polonious World 2017

Verifact Sponsor Polonious World 2017

“A founding customer of Polonious for over ten years Verifact today announce sponsorship of Polonious World 2017. VerifactExecutive Director  Jarrod Bowditch said. “There are many factors to Verifact’s success over the last 20 years. Polonious is a...