Based on our experience with investigation management, both at the SIU level and the management of Investigaion Companies we know we can achieve substantial cost savings for you.
We offer to monitor and report on your ROI if you wish.
Our clients typically realize dramatic improvements in productivity and reductions in costs. Many are able to reduce the number of employees required to manage their cases. Managers are afforded more time for value-added tasks, and employees are able to operate more efficiently.
Much of this is accomplished through the use of defined business processes, automated messaging in relation to review and due dates, and status updates with automated status escalation.
Based on our conversation and experience to date we believe that you can realize a substantial Return on Investment in the following areas:
✓ You will eliminate data entry from time sheets, logs or diaries, and management updates. Reduce the need to copy and past text from documents or emails by you staff.
✓ You will save time and resources through the use of an effective and easy to learn and use investigator interface that allows investigators to complete the daily tasks of uploading documents and worksheets directly. This not only saves you time and resources but also results in real time case data and time sheets becoming available to you management through reports and dashboards.
✓ Real time case data and time sheet functionality means faster turnaround time to the client and faster cash flow for you.
✓ You will experience improved efficiencies through the use of time saving automated forms and letters. This functionality will allow you to create detailed instructions, correspondence or case reports based on data collected. This functionality includes letters to external parties as well, including claimants, clients or government authorities. Document templates can be designed to pull in user defined data elements of any kind, and can be sent to multiple addressees or user-defined groups.
✓ Management time will be reduced through the use of automated case milestone tracking. Case milestones are defined by the user and reported to management each step of the way. These can be reported in aggregate for comparison or individually. For example, the delay between the last day of action and the completion of the report can be measured and compared across investigators. This will help improve turnaround time and boost supervisory effectiveness.
Other direct benefits to you include:
✓ You will be able to ensure fair, balanced and accurate investigator management based on identical data not subjective limited data recorded by investigator staff and disparate systems.
✓ Decisions and analysis can be recorded and reported on to improve processes in the future. Over time rules can then be implemented based on historical data.
✓ Internal Key Performance Indicators (KPIs) and client’s Service Level Agreements (SLAs) can be reflected within business processes and reported on. Such metrics as timeliness, turnaround time, costs, and quality can be easily measured. These are defined according to your business needs and can be altered over time.
✓ By accelerating turnaround time, you will be able to gain more confidence from a fclients, which can often lead to increases in assignments from that client.
✓ You will own and control all the data from all cases for future use.
✓ Data and text mining reduces the potential for conflict of interest on any particular case and insures that any prior work or investment in a case is identified.
✓ Cases will be included in a case hierarchy so that the full history of related cases is visible to appropriate users.
✓ You will be able to control assignment of cases to specialists / investigators and suppliers by location, appropriate skills, and investigation type (all user definable). This reduces risk and increases compliance.
✓ You will be able to easily manage certifications and licensing.
✓ A built in CRM to manage your contacts from prospects through to customers means you do not need to use multiple tools saving time and training. This also gives you a view of your relationships from the time they start in one central place.
Above is the result of a case study of an actual client who moved from a spreadsheet / Microsoft Access system to using Polonious Case Management Solution. Moving from any non-customizable solution to Polonious gave this client a ROI of approximately 25%. The client was able to recoup their investment within 12 Months.
The reduction in total case turnaround time of an average of 1.5 days increased the clients confidence in the vendors ability to deliver investigations in a timely manner and subsequently led to an increase in cases assigned by their clients.
10% reduction in total case time which what a total of 134 minutes.
The reduction in administrative costs and time allowed the vendor to re-allocate resources from trivial tasks to quality control management and improving client relations. More importantly it allowed the vendor to increase case loads withoug hiring more internal staff.
Increase case load
what do I do next
Delivery 1-3 days earlier
perception -
in control
ready for more
Force multiplier
more with less
Increase profits
less admin +less double handling + less report writing = less unbillable hours.
faster turnaround times = more referrals
built in KPIs + SLAs = better reporting
less unbillable hours + more referrals + better reporting = more profit
Improve efficiency
nothing falls through the gaps
Known Cost
with a known IT cost you can relax and focus on your business. No surprise costs for new servers, increased support or software licences.
MORE TIME FOR YOU TO GET OUT AND SELL.